Privacy Policy

1. Introduction

moneypenny LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered hotel concierge services, including our WhatsApp Business integration.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address
• Hotel Information: Hotel name, property details, guest capacity, location
• Guest Communication Data: Messages, inquiries, and interactions through our platform
• Account Information: Username, password, account preferences
• Payment Information: Billing address, payment method details (processed securely)

2.2 Automatically Collected Information

• Usage Data: How you interact with our services, feature usage patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Analytics Data: Service performance metrics, response times, error logs
• Cookies and Tracking: Website preferences, session management, analytics

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Provide AI concierge services, process guest inquiries
• WhatsApp Integration: Enable messaging through WhatsApp Business API
• Account Management: Create and maintain your account, provide customer support
• Service Improvement: Analyze usage patterns, enhance AI performance
• Communication: Send service updates, security alerts, promotional content
• Legal Compliance: Meet regulatory requirements, prevent fraud

4. SMS and WhatsApp Business Integration

4.1 SMS Marketing Communications

MoneyPenny LLC may send SMS marketing messages about our AI-powered hotel concierge services. By providing your phone number and opting in to receive SMS messages, you consent to receive marketing communications from MoneyPenny LLC.

• Message Frequency: Up to 2 messages per month
• Message Types: Marketing updates about our AI concierge services, product announcements, and promotional offers
• Data Rates: Standard message and data rates may apply
• Opt-Out: Reply STOP to any message to unsubscribe at any time
• Help: Reply HELP for assistance or contact us at +1 914 774 1949

4.2 SMS Data Sharing Policy

IMPORTANT: MoneyPenny LLC does not share, sell, rent, or otherwise disclose your mobile phone number or SMS opt-in information with third parties, affiliates, or other companies for marketing or promotional purposes. Your mobile information is used solely by MoneyPenny LLC for the purpose of sending you SMS communications about our services.

4.3 Data Sharing with WhatsApp/Meta

When you use our WhatsApp Business integration, certain data is shared with Meta (WhatsApp's parent company):

• Business phone number and verification details
• Message content for delivery purposes
• User interaction metadata
• Business profile information

4.4 WhatsApp Data Processing

WhatsApp processes messages according to their own privacy policy. We do not control WhatsApp's data processing practices. Please review WhatsApp's Privacy Policy for details on how they handle your data.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Third-Party Service Providers

• Cloud Infrastructure: AWS, Google Cloud for secure data storage
• Payment Processing: Stripe, PayPal for payment transactions
• Analytics: Google Analytics for website usage analysis
• Customer Support: Zendesk, Intercom for support services

5.2 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of others.

6. Data Security

We implement comprehensive security measures:

• Encryption: All data encrypted in transit and at rest using AES-256
• Access Controls: Role-based access with multi-factor authentication
• Monitoring: 24/7 security monitoring and threat detection
• Compliance: SOC 2 Type II certified infrastructure
• Regular Audits: Annual security assessments and penetration testing

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services through analytics

Typically, we retain personal data for 7 years after account closure, unless a shorter retention period is required or permitted by law.

8. Your Rights

8.1 GDPR Rights (EU Residents)

• Access: Request access to your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit processing of your personal data
• Objection: Object to processing based on legitimate interests

8.2 CCPA Rights (California Residents)

• Know: Right to know what personal information is collected
• Delete: Right to delete personal information
• Opt-Out: Right to opt-out of the sale of personal information
• Non-Discrimination: Right to non-discriminatory treatment

9. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information promptly.

11. Cookie Policy

We use cookies and similar technologies to:

• Provide and secure our services
• Remember your preferences and settings
• Analyze how our services are used
• Deliver relevant advertising and content

You can control cookies through your browser settings. However, disabling cookies may limit certain functionality of our services.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through our services. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Information

For privacy-related questions or to exercise your rights, contact us: