Terms of Service

1. Acceptance of Terms

By accessing or using the moneypenny services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Services.

2. Description of Services

moneypenny LLC provides AI-powered hotel concierge automation services, including:

• Automated guest communication management
• Reservation assistance and booking support
• Multilingual guest support capabilities
• WhatsApp Business API integration
• 24/7 intelligent guest service automation
• Analytics and reporting tools
• Custom AI training and knowledge base development

3. User Accounts and Registration

3.1 Account Creation

To use our Services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Responsibility

• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized use
• You must be 18 years or older to create an account
• You must represent a legitimate business entity

4. Acceptable Use Policy

You agree not to use our Services to:

• Violate any applicable laws or regulations
• Send spam, unsolicited messages, or marketing content
• Impersonate others or provide false information
• Interfere with or disrupt our Services
• Attempt to gain unauthorized access to our systems
• Use our Services for illegal or fraudulent activities
• Violate WhatsApp Business Messaging Policies

5. Payment Terms

5.1 Subscription Fees

Our Services are provided on a subscription basis. You agree to pay all fees associated with your chosen service plan.

5.2 Billing and Payment

• Subscription fees are billed monthly or annually in advance
• All payments are due immediately upon invoice
• Late payments may result in service suspension
• Fees are non-refundable except as required by law

5.3 Price Changes

We may change our pricing with 30 days' written notice. Price changes will not affect your current billing period.

6. Service Level Agreement

6.1 Uptime Guarantee

We strive to maintain 99.9% uptime for our Services. Planned maintenance will be scheduled during off-peak hours with advance notice.

6.2 Support Response Times

• Critical Issues: Within 1 hour (24/7)
• High Priority: Within 4 hours (business days)
• Medium Priority: Within 1 business day
• Low Priority: Within 3 business days

7. Intellectual Property

7.1 Our Rights

AI Concierge Pro retains all rights, title, and interest in our Services, software, technology, and related intellectual property.

7.2 Your Rights

You retain ownership of your content and data. By using our Services, you grant us a limited license to process your data to provide our Services.

8. Data Protection and Privacy

Our collection and use of your information is governed by our Privacy Policy. By using our Services, you consent to the collection and use of information as described in our Privacy Policy.

9. WhatsApp Business Integration

9.1 WhatsApp Business API Compliance

When using our WhatsApp integration, you agree to comply with:

• WhatsApp Business Messaging Policy
• WhatsApp Terms of Service
• Meta's Platform Policies
• All applicable telecommunications regulations

9.2 Message Content Responsibility

You are solely responsible for the content of messages sent through our platform. You must obtain proper consent before sending messages to customers.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AI CONCIERGE PRO SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions or downtime
• Third-party actions or content

Our total liability shall not exceed the amount paid by you for our Services in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless AI Concierge Pro from any claims, damages, or expenses arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of applicable laws
• Your content or data

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting our support team. Termination will be effective at the end of your current billing period.

12.2 Termination by Us

We may suspend or terminate your account immediately if you violate these Terms or engage in harmful activities.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of Delaware, United States, without regard to conflict of law principles.

13.2 Arbitration

Any disputes arising from these Terms will be resolved through binding arbitration in San Francisco, California, under the rules of the American Arbitration Association.

14. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes via email or through our Services. Your continued use after changes constitutes acceptance of the modified Terms.

15. Contact Information

For questions about these Terms of Service, contact us: